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    Tubelight Communications

    Cloud based Solution with IVR Payment Gateway integration

    Cloud Based Solution has a very high requirement in the health industry as it helps in providing appointment booking details, payment reminders, health tips, Providing medical reports, and many other benefits to the patients

    Drive Better Healthcare Experience

    Cloud based Solution with IVR Payment Gateway integration

    Challenges

    • Customers had to travel to Doctors place to visit
    • Paying to doctors on each visit
    • Lack of Customer details and their payment information.

    Solutions

    • Callers call on published number & tell their problem on IVR -> Voice mail in respective language.
    • Callers are provided SMS with Payment link to pay towards physician and specialist
    • Hello Doc team gets Payment details though E-mail & SMS. Once payment is confirmed, team shall send SMS to Callers with Doctor Name, who will call as next step.
    • Doctors makes outbound calls from CloudAgent to Callers.
    • All calls are recorded & tracked for reference.

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