Automate Conversations with an Omnichannel Chatbot
Automate customer service on all channels with our AI chatbot. Save cost and increase the efficiency of service operation.
Conversational AI is growing more prevalent every day. Not just in business, but for entertainment purposes as well. Whenever computers have conversations with humans, there’s a lot of work engineers need to do to make the interactions as human-like as possible. Whether you’re messaging with a chatbot, responding to an automated email or speaking with a virtual assistant, computers are working hard behind the scenes to interpret determine the appropriate response, and respond in a way that’s natural and easily understandable to humans.
Enhance Customer Experience with Conversational AI
Easy to Use
We simplify technology: Drag-&-Drop CMS to easily build conversational workflows
Deploy the AI Chatbot on WhatsApp, Facebook Messenger, Live Chat and more
Continuous learning & improvement to provide the most accurate answer
Compliant with the highest security standards, ISO 27001 and NEN 7510 certified
Why Conversational AI is becoming so critical today?
Businesses use conversational AI for marketing, sales and support to engage along the entire customer journey. One of the most popular and successful implementations is conversational AI for customer service and customer experience, a $600B industry with a lot of repetitive knowledge work.
Because conversational AI doesn’t rely on manually written scripts, it enables companies to automate highly personalized customer service resolutions at scale. This makes every interaction feel unique and relevant, while also reducing effort and resolution time. As a result, customers tend to report higher levels of satisfaction.
The more advanced conversational AI can enable companies to analyze and identify when customer questions and issues to identify common pain points to preemptively intervene before a customer ever reaches out.
Conversational AI for CX is incredibly versatile and can be implemented into a variety of customer service channels, including email, voice, chat, social and messaging. This helps businesses scale support to new and emerging channels to meet customers where they are.
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